Terms of Service

These Terms constitute a legally binding agreement between you (“User”, “you”, or “your”) and FireOps Technologies Ltd (“FireOps”, “we”, “us”, or “our”), a company incorporated under the laws of Jamaica, regarding your use of the FireOps fire safety management platform, mobile applications, APIs, and related services (collectively, the “Services”).

If you are accessing the Services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. If you do not have such authority, or if you do not agree to these Terms, you must not use the Services.

FireOps provides a digital platform for fire inspection companies, enabling:

• Digital fire safety inspection forms and checklists for equipment including fire extinguishers, hose reels, alarm panels, emergency lighting, and other equipment types
• QR code generation and scanning for equipment asset tracking
• Automated PDF report generation and delivery to clients
• Inspection scheduling, assignment, and calendar management
• Invoicing, estimates, and payment processing
• Client portal access for review of reports and compliance certificates
• Team management and multi-inspector workflows
• Analytics and compliance dashboards

FireOps is designed for professional use by licensed fire safety inspection companies. The platform is intended to supplement — not replace — applicable regulatory requirements under the Fire Prevention Act of Jamaica and relevant Caribbean fire safety legislation.

To use FireOps, you must:

• Be at least 18 years of age
• Be a licensed or authorised fire safety inspector or operate a registered fire inspection company
• Provide accurate and complete registration information
• Maintain the security and confidentiality of your account credentials
• Promptly notify us of any unauthorised use of your account

You are responsible for all activity that occurs under your account. FireOps reserves the right to terminate accounts that provide false information or that are used in violation of these Terms.

FireOps offers the following subscription tiers (prices in USD):

• Starter — $15/month (or $12/month billed annually): 1 inspector seat, 50 reports/month
• Pro — $39/month (or $31/month billed annually): 5 inspector seats, unlimited reports, full feature access
• Business — $79/month (or $63/month billed annually): Unlimited seats, white-label reports, API access

All plans include a 30-day free trial. No credit card is required to start a trial. After the trial period, you must provide valid payment information to continue using paid features. Subscriptions renew automatically at the end of each billing period unless cancelled. Caribbean-market clients may alternatively pay in Jamaican Dollars (JMD) via WiPay. Applicable General Consumption Tax (GCT) may apply for Jamaican clients.

Refunds are available within 14 days of any subscription renewal charge if you have not used the platform during that period. Contact billing@fireops.app to request a refund.

You agree to use the Services only for lawful purposes and in accordance with these Terms. You must not:

• Submit false, inaccurate, or misleading inspection data or certification information
• Use the platform to generate fraudulent inspection reports or safety certifications
• Circumvent or disable any security feature of the platform
• Reverse engineer, decompile, or attempt to extract the source code of the Services
• Resell or sublicense access to the Services without our prior written consent
• Use the Services in any manner that could disable, overburden, or impair the platform
• Introduce malware, viruses, or any other harmful code
• Violate any applicable fire safety regulation, standard, or law

We reserve the right to investigate and, where appropriate, suspend or terminate accounts involved in suspected violations.

Your data: You retain full ownership of all inspection data, client records, reports, and other content you input into FireOps (“Your Data”). You grant FireOps a limited, non-exclusive licence to process and store Your Data solely for the purpose of providing the Services.

Our platform: FireOps retains all intellectual property rights in the platform, including software, design, templates, and documentation. Nothing in these Terms transfers any intellectual property rights to you.

Feedback: Any suggestions or feedback you provide regarding the Services may be used by FireOps without obligation or compensation to you.

FireOps implements industry-standard security measures including encrypted data transmission (TLS 1.3), encrypted data storage, role-based access controls, and regular security audits. However, no system is completely secure. You are responsible for maintaining the security of your login credentials and for any activity on your account.

Our data processing practices are described in our Privacy Policy, which forms part of these Terms.

FireOps targets 99.5% uptime but does not guarantee uninterrupted access to the Services. We reserve the right to perform scheduled maintenance with reasonable advance notice. Planned downtime will be communicated via email and the platform status page.

FireOps inspection forms are designed to function offline; however, data synchronisation and report delivery require an internet connection. FireOps is not liable for inspection data not submitted due to connectivity issues that are within your control.

FireOps integrates with third-party services including Stripe (payment processing), WiPay (Caribbean payments), Supabase (database infrastructure), and others. Your use of these integrations is also subject to the applicable third-party terms of service. FireOps is not responsible for the actions or policies of third-party providers.

THE SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, FIREOPS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

FIREOPS IS A SOFTWARE PLATFORM AND DOES NOT ITSELF CONDUCT FIRE INSPECTIONS OR CERTIFY COMPLIANCE WITH ANY FIRE SAFETY STANDARD. YOU REMAIN SOLELY RESPONSIBLE FOR ENSURING THAT YOUR INSPECTIONS AND REPORTS COMPLY WITH ALL APPLICABLE LAWS AND REGULATIONS.

IN NO EVENT SHALL FIREOPS BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE SUBSCRIPTION FEES PAID BY YOU IN THE THREE MONTHS PRECEDING THE CLAIM.

You agree to indemnify and hold harmless FireOps, its directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from: (a) your use of the Services; (b) any violation of these Terms; (c) any inspection reports or certifications you issue using the platform; or (d) any violation of applicable fire safety laws or regulations.

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. FireOps may terminate or suspend your account immediately if you breach these Terms, fail to pay subscription fees, or if we are required to do so by law.

Upon termination, you may export your data for 30 days. After this period, FireOps may delete your data in accordance with our data retention policy.

These Terms are governed by the laws of Jamaica. Any disputes arising from these Terms shall first be subject to good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration in Kingston, Jamaica, under the applicable arbitration rules, except that either party may seek injunctive relief in any court of competent jurisdiction.

We may update these Terms from time to time. We will notify you of material changes by email and by posting an in-app notice at least 14 days before the changes take effect. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.

For questions about these Terms, please contact: